A multi-tenant SaaS for pharmaceutical companies: patient journeys, e-consent, follow-up, pharmacovigilance and video visits.
PEC brings pharma teams and their partners into one protected workspace — from patient-journey design to enrollment, e-consent, follow-up activities, dispensations and adverse-event reporting — in Arabic, English, French and Spanish.
Patient Support Program teams run programs across several countries and languages. Each program covers enrollment, consent, follow-up calls and dispensing, while adverse events must reach the safety team within 24 hours. Patient privacy and audit requirements are strict, and the work was spread across spreadsheets, e-mail and disconnected tools.
We built a multi-tenant Laravel 12 platform where each pharmaceutical company gets an isolated workspace with ten specialised roles — from program managers and field nurses to pharmacovigilance officers. Versioned journey templates drive an enrollment state machine; a form builder, versioned e-consent and a separated patient-identity store keep data compliant. Activities are generated and escalated by scheduled jobs, adverse events run on an SLA worklist, and patients join self-hosted LiveKit video visits from a simple link — no account needed.
The interface is a Bootstrap 5 design system compiled from Sass tokens, with prefixed Tailwind utilities, light and dark themes, and full RTL generated at build time by Vite.
Organizations sign up, are approved and launch programs without a sales call. Every action lands in a complete audit trail, two-factor authentication is enforceable per organization, and the platform serves patient support teams in four languages from a single codebase.
Each pharma company is a tenant with its own data, ten roles and an approval-based onboarding.
Versioned journey templates, an enrollment state machine and versioned consent documents.
Versioned, translatable forms used inside journey steps and follow-up calls.
Adverse-event capture with follow-ups, an SLA worklist and automatic escalation.
Self-hosted LiveKit calls: device check, waiting room and invites by link, WhatsApp or e-mail.
Exportable reports, live dashboards, global search and a complete audit log.
Laravel
PHP
MySQL
Bootstrap
Tailwind CSS
Vite
Docker
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